Returns policy

Last updated: February 27, 2026

1. Return Procedure

Return Request

Any return request must be made exclusively through our online returns portal, accessible from:

• The main menu: Wear Moi Universe → Need Help → Return a Product
• The footer, in the “Help” section
• Your My Account area

Once on the return interface, you simply need to:

1. Enter your order number and the email address used for the purchase
2. Select the item(s) concerned
3. Indicate the reason for the return
4. Choose your preferred refund solution
5. Select the proposed shipping method
6. Check the information entered before submitting your request

Approval of Your Request

In most cases, return requests made through our portal are approved automatically.

However, depending on the reason for the return, some situations may require additional review by our customer service team. When manual approval is required, validation may take place within a maximum of 24 business hours.

Important: Wear Moi reserves the right to refuse any request that does not comply with the conditions set out in this return policy.

Confirmation and Tracking

Once your request is approved, you will receive a confirmation email containing:

• Shipping instructions
• The return address
• A return label, where applicable

You have 8 days to ship your package after your return request has been approved.

Please note: it is essential to wait for this confirmation before shipping anything. Any item returned without prior approval through our portal cannot be processed and may be refused.

2. Return Conditions

Return Period

Returns are accepted within a 30-day period from the delivery date of your order. Any request initiated after this period has expired will automatically be refused by the system and cannot be processed.

Acceptance Criteria for Returned Items

To be eligible for return, items must:

• Be unworn and/or unused
• Be unwashed
• Be in perfect condition
• Be accompanied by their original intact tags
• Be returned in their original packaging

Any item returned incomplete, damaged, stained, showing signs of wear, or with odors may be refused.

Items Not Eligible for Return

• Personalized products from the Custom by Moi collection
• Items sold in the OUTLET
• Our tights range (women and girls)
• Pointe shoes – MORE OPTIONS range only
• Gift cards

3. Return Shipping

Depending on the reason for your return, different shipping methods may be offered.

Coverage of Return Costs

Coverage of return costs depends on the reason for your request.

• If the return is due to a Wear Moi error (wrong item, defect, damaged parcel), a prepaid return label will be provided.
• In all other cases (change of mind, wrong size, etc.), return costs remain the responsibility of the customer.

If costs apply, they will appear clearly in the “refund” section of the summary before you validate your request.

Receipt and Processing of the Return

Once your package is received at our premises, the returned items are checked by our teams.

The return processing (validation and refund initiation) takes place within a maximum of 48 business hours after receipt.

4. Refund Terms

Refunds are initiated after receipt of your package and validation by our teams.

The refund concerns only the returned items; the initial shipping costs are not included.

Exchanges Not Accepted

Wear Moi does not accept exchanges.

If you would like another item (different size, color, or style), please submit a return request and place a new order.