General conditions of sale
General conditions of sale of products in the catalog, outside the range Custom by Moi.
Thank you for choosing Wear Moi for the purchase of your dance items! Please find our general conditions of sale below. Wear Moi reserves the right, at its sole discretion, to modify and update the present prices and general conditions of sale at any time, without notice.
Returns
We take great care in the design and manufacturing of our products as well as in processing our customers' orders. However, in case you are not satisfied, Items must be returned within 30 days of delivery in accordance with provisions L21 to L21-8 of the Consumer Code. No complaints will be accepted after this period. Out of range Custom by Moi. Returns are allowed only if the items are unworn, in their original packaging and have not been washed. For more information, you can consult our returns policy.
Deliveries
Orders are shipped complete within an average of 3-5 weeks. It is only an estimate; this period may be extended for exceptional cases. The expected shipping date of your order is indicated in your order confirmation email. All orders are shipped via Can Par for the deliveries in Canada and UPS (Ground service for continental USA) for the deliveries in the other destinations. A tracking number will be emailed once the shipping label has been created. Please allow a few days from the time you receive the tracking number for any transit data to be updated. Please note that we do not deliver to P.O. Boxes. Shipping charges will be invoiced according to the following chart:
| Delivery location | Order Amount | Amount Shipping costs | Order Amount | Amount Shipping costs |
| USA - CANADA | $0 - $75 | $9.90 | Above $75 | Free |
Corporate ethics and environmental policy
Wear Moi is a dance brand whose head office is established in France in La Garde. It also has an office located in Chicago, USA. Wear Moi is winner of the PACA RSE prize. This trophy rewards all companies in a region which are committed to putting people, the environment, territoriality and stakeholders at the center of their concerns and in a transversal manner. For more information, http://rdv.rsepaca.com/index.html
Our products are manufactured in our factory located in Tunisia. Working conditions in our factory are governed by the Tunisian labor code, very close to the French labor code. As such, we work in close collaboration with union representatives and representatives of the company's Consultative Commission. All the raw materials used to make our products come from European Union countries.
General conditions of sale - Custom By Moi
Design Tool Compliance - Custom By Moi
Drawings generated by our site are not contractual and are presented for informational purposes only. It is possible that the rendering of the final product will be slightly different from the drawing, in terms of the location of the prints or the colorimetry. These differences may in particular be caused by your screen settings. Wear Moi declines all responsibility as for a difference in color or positioning of the prints.
Production and delivery times - Custom By Moi
Production time for all Custom By Moi items is 6 weeks. You will receive an automatic shipping confirmation email once your order has been delivered to the carrier. Please note that when an order including one or more items Custom by Moi is launched, it will no longer be possible to modify or cancel it.
How the items are sized Custom by Moi is similar to that of all the products in the collection Wear Moi (non-customizable items). If you've never worn clothes Wear Moi previously, we strongly recommend that you try one of our products first, to confirm your size!
Returns - Custom By Moi
Wear Moi does not accept returns on the Custom by Moi, unless the product received is defective. Returns due to defects must be made within 30 days following delivery in accordance with provisions L21 to L21-8 of the Consumer Code. No complaints will be accepted after this period. The product must be in its original packaging with labels attached, still intact. A refund Corresponding to the returned items will be made to the credit card used for payment upon receipt of the merchandise, however return shipping costs are the responsibility of the customer. The clothes Custom by Moi that have been worn or washed cannot be returned, even if defective. To process the return of a personalized item, please contact our customer service at orders@wearmoi.com. Please do not return an item Custom by Moi before the return is approved by our customer service. For more information, you can consult our returns policy.
Please note that when an order including one or more items Custom by Moi is launched, it will not no longer possible to modify or cancel it.
Contact information
We are here to help you in any way we can. Please feel free to contact us using any of these methods
• By post: Wear Moi - 3352 N Broadway, Chicago, IL 60657, United States
• By email: orders@wearmoi.com
• By telephone: + 1 773-850-3119
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