Hello, how can we help you?
The choice of pointe shoes or demi-pointe shoes depends on the shape of the foot, the width of the forefoot, the arch, and the dancer’s level. The shoe must provide support, comfort, and stability while allowing proper foot articulation.
To find the most suitable size, please refer to our shoe size guide, available on each product page.
If you have specific needs, Wear Moi also offers custom pointe shoes, fully customizable. Whether for structural foot needs or visual aesthetic preferences, our custom pointe shoes can make all the difference! Download our custom pointe shoe form by
clicking here.
To choose the size best suited to your body shape, we recommend referring to our size guide before ordering our products. It is available on each product page.
Choosing a leotard depends on your preferences, your body shape, and your use (class, rehearsal, or stage). The main criteria to consider are cut, fabric, and level of support. Each product page details the model’s characteristics to help you choose the one that suits you best.
Wear Moi products are available online on our official website as well as in our stores: Wear Moi La Valette (France) and Wear Moi Chicago Store (IL, USA). You can also find our products at partner retailers worldwide. Click here to find an authorized retailer near you.
Wear Moi products are manufactured in our own workshop in Tunisia, allowing us to control the entire production process. We select raw materials from trusted European suppliers to ensure the quality and durability of our products.
You can check whether the confirmation email was not sent to your spam folder or if the email address provided during your order is correct. You can also find your order in your customer account, section “Orders”. If you still cannot find your confirmation, contact our customer service via our contact page by clicking here.
We recommend that you carefully check your cart before confirming your order. If your order has not yet been shipped, it is still possible to request a modification or cancellation. Contact us as soon as possible via our contact page by clicking here. Our team will do everything necessary to assist you as quickly as possible.
If you entered an incorrect delivery address, contact us as soon as possible so we can correct it. As long as your order has not yet been shipped, it is generally possible to update the address. To do so, go to our contact page by clicking here.
We keep you informed at every stage of your order. You will receive tracking emails when your order is confirmed, being prepared, shipped and delivered. You can also track its progress at any time from your customer account, section “Orders”. A tracking button will give you direct access to the delivery information.
Our team is available to answer your questions. To contact us, please use our form via the contact page by clicking here. You can also reach our customer service by phone at +33 (0)4 98 01 60 00.
You can pay for your orders by credit card (Visa, Mastercard, American Express), PayPal, Apple Pay or Shop Pay. Wear Moi gift cards can also be used at checkout.
All transactions carried out on our website are fully secure. Payments are encrypted and protected according to the highest security standards to ensure the confidentiality of your information.
Your banking details are not stored. Payments are processed via secure systems and no banking data is stored on our servers.
Your invoice is available in your customer account. Go to the “Orders” section to view and download your invoice in PDF format.
We ship our products to most countries worldwide, except those not served by our carriers. Indeed, they do not deliver to countries at war or in “geopolitical conflict”, namely the Crimea region, North Korea and Russia. Please note that we do not ship to PO boxes.
Shipping costs vary depending on the destination country. To view the applicable rates, please consult our General Terms and Conditions page by clicking here.
For deliveries outside the European Union, customs duties or import taxes may be applied by local authorities. These additional charges are not the responsibility of Wear Moi and remain the full responsibility of the customer.
Orders are generally shipped complete within an average timeframe of 3 to 5 weeks, depending on stock availability. Shipments are made from Monday to Friday, excluding weekends and public holidays.
Information regarding the progress of your order and the carrier is available in your customer account, as well as in tracking emails sent at each stage of your order.
Depending on stock availability, delivery times cannot justify any claim for damages.
You can return an item within 30 days following delivery, provided it has not been worn, washed and is returned in its original packaging with its tags.
Some items cannot be returned, particularly customized products Custom by Moi (except in case of defect). To learn more, please consult our full return policy here.
To submit your return request, please use our return portal by clicking here.
To make a return request, please use our return portal by clicking here.
Simply follow the steps indicated to register your request and select the appropriate return reason. Our customer service remains at your disposal to assist you throughout the process.
Return costs are at your expense, except in case of an error on our part (incorrect, defective or damaged item).
In other cases, return costs will be deducted from the refunded amount if you use the provided label.
To learn more, please consult our full return policy here.
To return your parcel, you must first submit a request via our return portal by clicking here.
All shipping instructions are provided during your request and are also sent to you by email.
You can choose between using a return label provided by Wear Moi or shipping by your own means. If you choose to ship independently, proof of shipment with tracking is mandatory.
To learn more, please consult our full return policy here.
Once your return request has been made via our return portal, it will be processed by our customer service.
After receipt and verification of the returned product, the refund is made according to the chosen method:
Credit card / original payment method: the refund is processed within 10 days. The time for the funds to appear in your account may vary depending on the bank.
Wear Moi gift card: the refund is processed immediately.
A refund confirmation will be sent to you by email.
To learn more, please consult our full return policy here.
Wear Moi Rewards is a free loyalty program that allows you to earn points with every purchase and redeem them for exclusive rewards.
We reserve the right to modify or discontinue the program at any time to better meet your expectations.
Simply create your customer account: you will be automatically enrolled in the Wear Moi Rewards program.
Earn points with every purchase made through your Wear Moi account. Your points are credited after your order has been delivered, along with a confirmation email.
You can also earn additional points in different ways. Discover them by clicking here.
Gift cards earn points only when purchased.
From the "Redeem your points" section, convert your points into rewards.
- A promo code is assigned to you: copy and apply it at checkout
- For gifts, add the product to your cart before applying the code
- The promo code can be used later, as long as it hasn’t been used
- Rewards are combinable with each other and with current offers, subject to conditions
All point redemptions are final: no returns, exchanges, or refunds will be possible.
In case of a return or refund, earned points will be automatically cancelled.
Yes, your points are valid for 18 months from the date they are earned. After this period, unused points expire automatically.
Log in to your customer account to access your Wear Moi Rewards space.
Once logged in, you can view:
- Your points balance and VIP status
- Your available promo codes in "My Benefits"
- Your points history in "My Activity"
All information is updated automatically after each activity.
There are 4 VIP statuses:
- Welcome: from your registration (0 points)
- Essential: from 600 points
- Signature: from 2,100 points
- Exclusive: from 4,500 points
Your VIP status evolves automatically based on the total number of accumulated points. You can use your points freely: you keep your progress. For more details, see the status table by clicking here.
Each level allows you to unlock more and more exclusive benefits: gifts, special offers, point multipliers, and free shipping depending on your status.
For more details, see the benefits table by clicking here.
You can use your points freely without impacting your progress.
Your VIP status is based on your accumulated points and continues to evolve with your purchases.
All your purchases, both in-store and on the website, are automatically combined into a single loyalty account. You earn points and grow your VIP status faster, while being able to use your rewards everywhere.
Please note: the loyalty program is currently being rolled out in our Chicago store and is not yet available there.
Make sure you placed your order while being logged into your account. Points are credited after your order has been delivered. In case of a return or refund, the balance is automatically adjusted.
Your loyalty space is automatically updated after each activity (order, use of points, etc.).
If your points still do not appear, you can contact our customer service by clicking here.
No, it is not necessary to create an account to place an order on our website.
However, we recommend creating one in order to easily track your orders, access their history and view delivery information from your customer account. Without an account, this information will only be sent to you via tracking emails.
Creating an account also allows you to benefit from our loyalty program.
To create an account click here.
To log into your account, simply enter your email address on the login page.
No password is required.
A unique login code will then be sent to you by email in order to confirm your identity and access your account.
To create an account or log in, click here.
The information collected on our website is used solely for the management of your orders and your customer account.
Wear Moi is committed to protecting the confidentiality of your personal data and never selling or sharing it with third parties without your consent, except when necessary to process your order.
In accordance with current regulations, you have the right to access, rectify and delete your personal data.
To learn more, please consult our Privacy Policy by clicking here.
If you no longer wish to receive our email communications, simply click on the unsubscribe link at the bottom of our newsletters. Unsubscription is immediate.
When positions are available at Wear Moi, our job offers are published on our official LinkedIn page and on France Travail. We invite you to regularly check these platforms to discover our opportunities.
You can also send us a spontaneous application by emailing your CV and cover letter to: hr.global@wearmoi.com.
Wear Moi is committed to reducing its environmental impact and ensuring products that respect health and the environment.
Our raw materials mainly come from European suppliers, allowing shorter supply chains while ensuring a high level of quality.
Our products are also OEKO-TEX certified, an international label guaranteeing the absence of harmful substances in textiles.
For its CSR actions, Wear Moi has also been awarded the RSE PACA prize.
Yes, Wear Moi supports dance schools throughout the year in choosing their dancewear and equipment.
We offer dedicated school partnership programs designed to provide exclusive benefits for teachers and their students.
To learn more or discuss your project, you can contact us here.
Custom by Moi is Wear Moi's customization service, allowing you to create a unique dance outfit.
Choose your style, customize the available colors and prints, then preview your creation directly with our design tool. Your item is then made to order according to your personalization.
Ready to create your outfit? Start customizing your product by clicking here.
Our design tool guides you step by step through the customization of your garment.
Depending on the selected style, you can choose colors, prints, and the available customization options. A real-time preview is generated to help you visualize your creation before placing your order.
The displayed visuals are provided for illustrative purposes only and are not contractual. The final product may vary slightly, particularly regarding color rendering or print placement.
Custom by Moi garments use the same sizing as all other Wear Moi products. If you are unsure of your size, we recommend consulting our size guide or trying on a Wear Moi product before placing your order.
Ready to create your outfit? Start customizing your product by clicking here.
All Custom by Moi items are made to order.
Production takes approximately 4 weeks before your order is handed over to the carrier.
Once your order has been shipped, you will receive a shipping confirmation email including your tracking information.
Ready to create your outfit? Start customizing your product by clicking here.
No. Once production has started, your order can no longer be modified or cancelled.
We therefore recommend carefully reviewing your customization, selected size, and order details before confirming your purchase.
As Custom by Moi items are made to order, they cannot be exchanged or refunded unless the product is defective.
Claims for defective products must be submitted within 30 days of delivery. No claims or refunds will be accepted after this period.
The product must be returned in its original packaging, with all tags attached, and must not have been worn or washed.
For any return request, please contact our customer service at orders@wearmoi.com.
Do not return any item without prior approval from our customer service team.
Yes.
Once you have created your design, you can apply it to multiple compatible items to create a coordinated collection.
Ready to create your outfit? Start customizing your product by clicking here.
Discover our fabric options by clicking here.
Wear Moi welcomes you to its dancewear boutiques.
You can also benefit from personalized advice and discover our dedicated school partnership programs, designed to support teachers and their students in choosing their Wear Moi dancewear.
Wear Moi La Valette / Toulon Boutique
375 Av. Saint-Just
83130 La Garde, France
Phone: +33 (0)4 98 01 60 03
Email: boutique@wearmoi.com
Wear Moi Chicago Store
3352 N Broadway (East Lakeview)
Chicago, IL 60657, USA
Phone: +1 (774) 850-3119
Email: chicago@wearmoi.com
Yes. Our Wear Moi boutiques welcome you for professional pointe shoe fittings and provide personalized advice to help you find the model best suited to your needs.
Yes, Wear Moi products are also available through our network of authorized retailers.
To find the nearest point of sale, please consult our store locator by clicking here.
Items ordered on our website cannot be returned or exchanged in a Wear Moi store.
To find out about the return conditions and procedure, please refer to the questions “Can I return a product?” and “How do I return a product?” in our FAQ.
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