Frequently asked question
All the answers to your questions

We ship our products to every country in the world except those which are not covered by our carriers. Indeed, they do not ship to countries at war or involved in "geopolitical conflict", namely Crimea, North Korea, Russia and Ukraine.

Please note that we do not ship to post office boxes.

Shipping charges will be invoiced according to the following chart:

Central & South America: the buyer is responsible for all taxes, duties and fees.

Orders are shipped in their entirety within three to five weeks on average. This is an estimate and the turnaround time may be longer in extraordinary situations. The expecting shipping date for your order is indicated in your confirmation email. All orders are shipped via Can Par for the deliveries in Canada and UPS (Ground service for continental USA)  for the deliveries in the other destinations. 

We do not ship out merchandise on weekends and bank holidays. Depending on inventory availability, delays in delivery are not eligible for monetary compensation.

If you receive a defective item, please contact Customer Service by email at orders@wearmoi.com with photos of the product, if possible, and the number printed inside the medallion on the tag.

We take great care in designing and manufacturing our products and in processing your order. However, if you are not satisfied with an item, it must be returned within 30 days of delivery. No claims can be made after this 30-day period.

An item can only be returned unworn, unwashed and in its original packaging.

Please fill out the return form located at the bottom of your invoice. As a reminder, your invoice is enclosed in your package, but you can also find a copy in the "My invoices" section of your customer account page. Include the completed return form with the item(s) and send to:

Wear Moi LLC - 3352 N Broadway - Chicago, IL 60657 

Please note that you are responsible for the return shipping fees.

After the merchandise has been received, you will receive a credit for the item(s) returned on the credit card used to pay for the order. We initiate reimbursement within 10 days of receiving the returned item(s), but you should also allow time for the bank (which varies by institution) to process the credit to your account. After we initiate reimbursement, we will email you confirmation of the transaction.