First, please check your spam folder and the email address associated with your account to be sure it is correct.
If your order confirmation email is not in your spam folder or if you find an error in the email address you entered, you can find your order confirmation under "Order history" in the "My account" section of our website.
We recommend that you carefully review the contents of your cart before placing your order because if your order has already been prepared, we cannot change or cancel it. As necessary, you can send your request to change or cancel by email to email@example.com. We may be able to help you if you send your request in time.
We recommend that you carefully review the delivery address when confirming your order because if the order has already been shipped, we can no longer change the address. As necessary, you can send your change request to change with the new shipping address by email to firstname.lastname@example.org. We may be able to help you if you send your request in time.
First, check the expected shipping date on your order confirmation. On or after that date, Wear Moi will send you an email containing a tracking number after your order has shipped. Please allow up to seven days after receiving the tracking number for the carrier details to be updated.